Frequently Asked Questions
Find the answers to some of the most common questions we get from our customers. Contact us today for further assistance or to suggest any additional FAQs you would like to see.
Can I change the colour of the final product?
Yes, please message us with your preferences.
Can I change a charm on any jewellery of my choice?
Yes, please let us know what you would like and we will let you know if available.
Can I add charms?
Yes, at a small extra charge.
Can I add extra pictures for my memorial bouquet?
Yes, you can at a small extra charge.
Can I change the herb in the charm bottle?
Yes, let us know the herb of your choice.
Do you make bespoke?
Yes, we love making your own special design.
Are the cat collars safe?
We use quick release clips and would advise just for photo use.
How long is it for delivery in the UK?
It takes 5 - 7 working days to deliver your product.
How long is international delivery?
It takes 10 - 14 working days to deliver your product.
Contact us today
We have a lovely community of 1.8k followers in our Facebook community where you can get unique customer experiences and interactions with people from all over the world. You will see a collection of past and repeat customers showing their beautiful product reviews. Don't hesitate to contact us if you have any more queries or questions.